Refund Policy

- BengalFLY maintains the airlines' reissue and cancellation policy.

- There will be a fee associated with airline refunds.

- There will be an associated service fee.

- Travelers are recommended to confirm BengalFLY 72 hours before the scheduled departure date if they wish to cancel or reissue.

- Refunds only apply to refundable travel services. For domestic flights and flights abroad, the refund amount may appear in your account 3 to 7 working days and 3-6 weeks after the date of application, respectively.

- The business will give you your money back in the exact same form that you paid with. When requesting refunds for any transactions made via Mobile Financial Services, the customer must pay a service/cash-out fee.

- Flights on the same calendar date will not be subject to the payment void policy.

Cancellation & Void Policy

- For cancellations and refunds, we always follow the airline's refund policy. The airline solely holds the right to change any policy. BengalFLY has no control over the airline's policy.

-For any refund/cancellation/date change-related queries kindly email us at refund@bengalfly.com. Or you can raise your query directly on the support option on your portal. Any service of the following will only be processed after receiving approval from the client’s end.

- If airlines increase the fare of a ticket during the booking period, the respective partner agency must pay the additional amount, else we will refund the paid amount. We will be taking no charges for cancellation or void.

- In case of a date change/re-issue of the ticket for a child who will be crossing the child age to adult (as per airline policy) on the new travel date, a new charge of the ticket will be the difference of airfare, plus a date change fee of an adult along with any other charges applicable as per airline policy.

- LCC carriers (Low Cost Carrier) such as Indigo & Air Arabia flights are not subjected to void policy.

- International check-in counters close 1.5 hours before flight time & domestic counters close 1 hour before the flight time.