Terms and Conditions

Before using any services provided by BengalFLY, it is important to carefully read and understand the Terms & Conditions. BengalFLY reserves the right to amend or update these Terms & Conditions without prior notice. By accessing any materials, information, products, or services offered by BengalFLY, you acknowledge and agree to abide by these Terms & Conditions. If you do not agree with any part of these Terms & Conditions, you must not use the website or make reservations with us. We encourage you to periodically review the terms to stay informed about any changes.

We as a connector

While making arrangements with outside vendors, BengalFLY does not operate as the primary. Our role is simply to facilitate connections between partners and various travel service providers, such as airlines, hotels, and tour operators. BengalFLY holds no responsibility for any errors or inaccuracies found on the Site, or for any shortcomings of travel suppliers from whom you acquire services via this Site. Please be advised that market situations and circumstances might shift decisively, which might lead to information available on our site being out-of-date or faulty.

While booking from us

BengalFLY will operate as the main point of contact and employ objectively appropriate procedures to help our partners if any problems or difficulties occur during the booking or travel period. We will consistently abide by the regulations established by the relevant travel service providers, such as airlines, hotels, and tour operators.

Refund Process

The company will reimburse the funds in the same manner they were initially received. The refund process will be invoiced to the agent’s account. However, the settlement would follow the BSP report settlement procedure and take 3-4 weeks for refund to be disbursed.

Payment Process

By initiating a payment on this site, you are explicitly agreeing to allow the use of your personal information to verify and validate your transactions. This process ensures that no unauthorized individuals are using your credentials without your consent. It is important to acknowledge that the details you provide may be disclosed to third-party payment gateway agencies solely for the purpose of verification. Rest assured that your personal information will not be used for any other purposes apart from verifying and confirming your identity. Partners can opt for payment through cash deposits at BengalFLY office and bank transfers with our associated banks. We also accept online payment through payment gateways such as bKash.

Partner Banks- BengalFLY collaborates with the following reputable banks to provide smooth payment process to our partners

• Islami Bank Bangladesh Plc
• Standard Bank Plc
• Mobile financial services including bkash, Nagad is accepted as well on the number: 01329-668699

Partial Payment Policy

• Agency should have updated documents (NID and Trade License) and mail it to pd@bengalfly.com
• No Partial Payment for non-refundable ticket.
• No partial for LCC carrier. .
• All refundable tickets are available for Partial.
• If ticket is booked on portal, commission is as per system.
• Agency must have minimum partial amount of the ticket in their Balance.
• Payment should be cleared within 2 transactions. (Example: 1st invoice will be Partial Amount and 2nd invoice will be Due Balance Adjustment)
• If the agency fails to pay the due amount, the ticket will be refunded automatically.
• If any agency has any queries about payment, they can directly contact their key account manager.
• 1,000 BDT charge for partial payment refund and 200 BDT Charge for Void.
• Refund will be done as before including airlines charge & additional charges.

Payment Slab:

• If flight within 0-7 Days (No Partial)
• If flight within 8-10 Days (must be paid within 3 days)
• If flight within 11-15 days (must be paid within 7 days)
• If flight within 15 days or later (must be paid within 10 days)
• For Void & Reissue, Full amount should be adjusted/paid before requesting.

No Liability for Onward Sales

BengalFLY Is not responsible if your customers buy travel services from you. Selling our travel services is entirely your job, and we won't be held accountable for any problems that might arise. We don't take responsibility for issues with the travel service or any disputes between you and your customer. We only provide the information we get from our suppliers, and it's your responsibility to double-check and confirm that information with your customers before charging them. If your customer is denied entry to a country by immigration, faces fines for a false visa or passport issues, or any other reason, you're the one who must cover the costs

Important Notice! One-way & Round-Trip flight ticket issuance

• Please ensure the accurate and proper uploading of customer’s Passport and Visa copies.
• When buying a ticket through BengalFLY, it is obligatory to submit customer’s passport and visa copies. Failure to provide these documents will lead to the cancellation of your booking by BengalFLY. The company reserves the right to cancel any booking if the required documents are not received within the specified time frame.
• Make sure that the Surname and Given Name provided match customer’s Passport accurately. Note that name changes are not allowed after ticket issuance.
• Before making an instant ticket purchase, carefully review Country Restrictions and Airline Policies.
• Before any instant ticket purchase, thoroughly review the Airline Fare rules concerning refundability and changeability.
• BengalFLY bears no responsibility for improper or fraudulent document submissions by agents or passengers, which may result in deportation or offloading by the airline or arrival authorities.
• Following the instant ticket purchase, BengalFLY will not be held responsible for any errors made by passengers regarding names, documents, fare policies, airline policies, or country restrictions.
• Passport validity must extend beyond 6 months from the travel date. BengalFLY will not be responsible if passengers are unable to travel due to passport validity issues. • In the case of extended passenger names, please use the short form of the Given Name and the full form of the Surname.
• If two passengers share the same name, they must be issued through separate PNR. Or BengalFLY Will not take any responsibility for any ticketing error.
• In case of no-show no refunds will be applicable as per Airline policy.
• For Biman Bangladesh or Sri Lankan Airlines, when dealing with a passenger with a single name, it is required to use "FNU" as the given name, and the surname should match the single name as per the passport. In the case of Saudi Airlines, if the passport displays a single name, the booking should align with the visa information.
• If your customers have more baggage than allowed by the airline, they'll need to pay extra fees set by each airline. When there are connecting flights with different airlines, they may have to pick up their bags at the connecting airport and check them in again, incurring additional fees if they have excess baggage.
• Airlines can make changes to their schedules, and this is something we can't control. These changes might be based on predictions for future travel needs or unexpected adjustments on the same day. BengalFLY is not responsible for any issues arising from cancelled or missed flights due to these changes. We'll let you know about the changes once we're informed by the airlines or suppliers, and it's your responsibility to inform your customers about them.

Service Delivery Period

Flight bookings are typically instantaneous, and agencies receive their e-tickets immediately upon confirmation. The service delivery period for flight bookings is immediate.

Two Factor Authentication Terms and Conditions

Two-factor authentication (2FA) – Two-factor authentication (2FA), sometimes referred to as two-step verification or dual-factor authentication, is a security process in which users provide two different authentication factors to verify themselves. To enhance the security of our platform and protect your agency's account, BengalFLY is initiating Two Factor Authentication (2FA). This additional layer of security is essential to safeguard sensitive information and prevent unauthorized access to your account.

How to activate:

Two-Factor Authentication This will verify your email and make sure that both of the factors such as your password and Email OTP are there to secure your account in case of any unwanted access.

Terms of Use:

• The agencies are required to verify their email for their account and make sure to have reasonable security efforts in place on their part to protect the email account from unwanted access.
• Every agency should activate the two-factor authentication (2FA) feature in their account and regularly use the feature to protect their account from suspicious login.
• Agencies are required to allow location access to identify where they logged in from for security follow-ups.
• For any complaints regarding the 2fa feature not activating or working properly the agency should inform their account manager within one working day.
• The agency is free to not use this feature, however, BengalFLY will not be liable for any damage suffered in case of a security breach or third-party invasion.
• BengalFLY may update these terms at any time. If any changes take place, agency will be notified through email and by revising the BengalFLYs’ terms and conditions page.
• The agency is responsible for maintaining the confidentiality of your 2FA codes and for all activities that occur under their account. BengalFLY is not liable for any loss or damage arising from agencies failure to comply with this provision.